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Part of the furniture
26-04-2020 -
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Art of Africa
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Made in The Motherland
01-09-2014
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FAQs
Is Motherland Curios a secure shop?
At Motherland Curios we take the security of your personal information very seriously. We will take all reasonable measures to ensure that your personal information is kept confidential. We will not sell or rent personal information to third parties.
All your data, including credit card details, payments, personal information and passwords, is protected using the highest commercially available 256-bit SSL encryption technology. You can rest assured that when you place an order, we make every effort to ensure that your financial information will not be intercepted.
We accept the following forms of payment:
- Bank transfer
- Credit Card / Debit Card (payments processed by PayPal)
- PayPal
Motherland Curios does not collect credit card information. PayPal automatically encrypts all sensitive credit card information sent between your computer and PayPal's servers and does not share this information with Motherland Curios. To find out more about how PayPal protects buyers, visit www.paypal.com.au.
What is PayPal?
PayPal is a secure online payment platform that is safe and easy to use. You do not have to be a member of PayPal to use it; you can pay for your goods the usual way. PayPal members get added security as their financial details are never shared with the retailer, so they are protected against fraud. To find out more about PayPal services and how PayPal protects buyers, visit www.paypal.com.au.
When will my credit card be charged?
Your credit / debit card is only charged once you have:
- chosen your payment method – PayPal or Credit / Debit Card,
- filled out the required details for the selected payment method, and
- submitted and confirmed your order.
What name will appear on my credit card statement?
Motherland Curios.
How do I know if my order has been confirmed?
Once your order has been submitted and confirmed, you will receive an email from Motherland Curios confirming the details of your order as well as payment and delivery details.
If you pay via PayPal, you will also receive an email confirmation from PayPal, including order details and shipping address.
It is your responsibility to ensure that your registered email address is correct to ensure that you receive all email confirmations.
When will my order be shipped?
All orders received are dispatched by the following business day. Orders received on a Friday or the weekend are dispatched on the first business day of the following week. Orders received on a public holiday are dispatched on the next business day.
The timing of the actual delivery is as per Australia Post Delivery Standards. Motherland Curios will not be liable for any loss or damage (including but not limited to consequential loss) resulting from Australia Post’s failure to deliver in accordance with its Delivery Standards.
Do you ship to international destinations (outside of Australia)?
At this time, we only ship within Australia.
What shipping carrier do you use?
Australia Post:
- Parcel Post – Standard Service
- Parcel Post – Signature on Delivery (SOD)
- Parcel Post – Extra Cover (Signature on Delivery Included)
- Express Post – Standard Service
- Express Post – Signature on Delivery (SOD)
- Express Post – Extra Cover (Signature on Delivery Included)
Can I track my order?
Yes – for up to 60 days after dispatch. The Australia Post tracking tool allows you to view where your item is during the delivery process.
Can I make a change to my order?
You may change your order if it has not yet been shipped. Once it’s been shipped, your order cannot be changed. Email us at orders@motherlandcurios.com.au or call us on 0450 290 093 to find out if your order has been shipped. We are available to take your call Monday to Friday 11:00 am – 6:00 pm Australian EST.
Are items ever back ordered?
You will only be able to order items that are in stock. If an item is not in stock, you can email us to request that we inform you when it becomes available. On the product page, simply enter your email address and click ‘Notify me when available’.
You sent me the wrong items! What should I do?
Please email us at orders@motherlandcurios.com.au or call us on 0450 290 093 Monday to Friday 11:00 am to 6:00 pm Australian EST so we can sort it out.
Where do I find ‘How To’ guides?
We have put together a range of guides to help you find out ‘how to’ shop with us. You can find the full series of Motherland Curios ‘How To’ guides here.
What about shipping charges?
- Once you have added all the items you’d like to order, go to your shopping cart.
- Under ‘Estimate your shipping and taxes’, select your State and delivery postcode and click on ‘Update carrier list’. Select your preferred carrier and then click on “update cart”.
- Shipping costs will be automatically calculated based on delivery postcode, the size and weight of your order and the selected shipping carrier.
Where are your products shipped from?
Most products are shipped from our premises in Perth, Western Australia; however, there may be a small selection of items that are shipped from other locations.
Where do you source your products from?
All of our products are sourced from a select group of artisans in East Africa.
Is the artwork pre-framed?
All paintings come framed.
What is your return policy?
All of our sales are final. We will offer a repair, replacement or refund if an item does not meet the Consumer Guarantees under Australian Consumer Law. This includes if the item is faulty, not of acceptable quality, or significantly different from what you ordered. Items that have been damaged due to misuse by you, or that you have been notified have faults at the time of purchase, or for which you have simply changed your mind, are not eligible for a repair, replacement or refund.
Please refer to our Return Policy for full terms and conditions.
What if I ordered the wrong item and want to return it?
Unfortunately, Motherland Curios is unable to grant refunds or exchanges on items due to a ‘change of heart’. We strive to provide you with as much detail as possible for each item so you can make an informed decision on your purchases.
What if the item is damaged when I receive it?
If possible, unpack your items when the delivery driver is still there so you can inspect the box and goods. If any item(s) are damaged, make notes on the delivery card and ask the driver to initial your remarks. Don’t sign for anything unless you are completely satisfied with your order.
Please notify us within 24 hours of any damage, including to the packaging itself. Take photographs and email them to us. Email us at orders@motherlandcurios.com.au or call 0450 290 093 Monday to Friday 11:00 am – 6:00 pm Australian EST.
Do I have to be home to receive my order?
Yes. Someone will need to be home in order to sign for the delivery.
If there is no one home to receive and sign for the package, the carrier will leave a missed delivery card in your letterbox advising you that they attempted to deliver the package, and then deliver the package to the local post office. In that case, you will need to collect the package from the local post office.